Welcome to the Frequently Asked Questions page for Thimble & Cotton! We know that shopping online can sometimes raise questions, so we've compiled a list of the most common queries we receive from our valued customers.

1. How to contact us?

Have a question? Need to get in touch? Have any concerns regarding your order? No problem! Email us at contact at thimbleandcotton@gmail.com and we will get back to you in 24-48hrs.

2. How long does it take to receive an order?

We aim to have your order shipped within 3-4 weeks plus shipping!

PLEASE NOTE; We are not responsible for delayed shipment or lost orders. If there are any issues receiving a parcel after it has been shipped, it is the customer's responsibility to get in contact with their postal service. We cannot offer refunds or replacements due to issues as such.

3. How to take care of items?

Here you will find a complete form of how to properly wash and care for your embroidered apparel. Not following these steps will put your embroidered apparel at risk for thread breakage and overall damage to your item.Care Instructions: Due to the nature of pigment dye, loose pigments may remain on the surface of the garments. We therefore strongly recommend washing these garments only with like-colored garments, as some of the pigment dyes may stain light or white colored garments in the wash cycle. Washing the garments in cold water will reduce the possibility of staining and shrinking. DO NOT USE HEAT ON EMBROIDERY & HANG DRY FOR BEST RESULTS.

Didn't find what you were looking for? Feel free to contact us at any time!